Faith Omovre

I help businesses deliver excellent customer support and stay organized through efficient administrative systems. With over 12 years of experience in government administration and executive support, including 8 years as a Personal Assistant to a senior government official, I have built a reputation for being dependable, organized, and calm under pressure. I have managed high volumes of emails and phone calls, coordinated meetings and schedules, maintained records, and ensured that daily operations ran smoothly. Today, I bring that experience into remote work as a Customer Support Specialist and Virtual Assistant, combining strong administrative skills with hands-on experience in customer service, CRM systems, and workflow management. Here is how I can support your business: Customer Support • Email and Live Chat Support • Phone Support • Customer Follow-up and Issue Resolution • Help Desk and Ticket Management • Ticket Prioritization and Escalation • CRM Updates and Customer Records Virtual Assistance & Administrative Support • Calendar and Inbox Management • Meeting Scheduling and Coordination • Travel Research and Itinerary Planning • Data Entry and Document Preparation • Internet Research • Workflow and Process Management Tools I Use • CRM & Help Desk: HubSpot, Freshdesk, Zendesk • Project Management: ClickUp, Trello, Monday • Automation: Zapier • Productivity: Google Workspace, Microsoft Office I am also expanding my technical skills through IT Support and Help Desk training at Digital Witch while continuing to build hands-on experience with customer support tools and workflow automation. One experience that reflects how I work is my time during ALX Virtual Assistant training. Fellow learners frequently reached out when they had difficulty navigating the platform or understanding certain concepts. I assisted whenever I could and later volunteered to support students through phone calls, WhatsApp, and Slack, answering questions, resolving issues, and following up until concerns were addressed. I believe in clear communication, learning quickly, and making work easier for the people I support. If you are looking for someone reliable, proactive, and genuinely committed to helping your customers and your business succeed, I would be glad to work with you.

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