Grace Onwuasoanya

A detail-oriented Customer Support & CRM Operations Specialist with 3+ years of hands-on experience administering customer databases, managing support pipelines, and coordinating cross-functional projects. I have supported 600+ stakeholders across sales, marketing, operations, and leadership teams, and worked fluently across 13+ platforms, including HubSpot, Airtable, Asana, ClickUp, Trello, Monday.com, Zapier, Calendly, Apollo, Slack, Gmail, Google Workspace, and WhatsApp Business. I combine strong communication with a builder's mindset, turning fragmented processes into reliable, automated systems that scale. I bridge the gap between people, processes, and technology by managing CRM systems, coordinating workflows, automating routine tasks, and supporting cross-functional teams so businesses run smoothly and customers stay happy.

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