Esther Akinyi

Medical Virtual Assistant/Customer Support · $8.00/hr · Kenya
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About
HIPAA-compliant, AMCI-certified Medical Virtual Assistant with hands-on experience in patient documentation, EMR management, insurance verification, prior authorizations, and medical billing (ICD-10/CPT coding). I've supported healthcare operations using tools including Office Ally, CoverMyMeds, Practice Better, and Google Workspace, with a strong focus on accuracy, confidentiality, and efficient remote workflows. I bring a detail-oriented, organized approach to administrative support — from scheduling and patient communication to records management and billing documentation. I'm passionate about continuous learning (recently scored 100/100 on a Med VA Simulation Assessment) and have authored training materials and digital guides on Medical VA work, medical coding, and billing for professionals entering the field. Available immediately for remote healthcare administrative roles and customer support roles. Let's talk about how I can support your practice or team.
Skills & Expertise
Medical Virtual Assistance Data Entry Manual Transcription General Virtual Assistance Customer Success Email, Phone & Chat Support Customer Onboarding Live Interpretation General Translation Services HIPAA Compliance Insurance Verification Patient Scheduling Patient Communication Administrative Support Data Entry Customer Support CoverMyMeds Office Ally Practice Better Google Workspace
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Details
Hourly rate$8.00/hr
LocationKenya
Member sinceJune 2026