Umeadi Chioma Esther

I am a results-driven Executive Virtual Assistant and Customer Support Specialist with hands-on experience in CRM management, call center operations, and remote administrative support. With a background spanning field sales, client relationship management, and business administration, I bring a well-rounded skill set to every role I support. Most recently, I served as a Remote Call Center Agent with TCG DATAE, a U.S.-based legal firm, where I managed 30+ outbound client calls and follow-ups daily using tools like RingCentral, FreshBooks, and ID iCore. My CRM expertise spans HubSpot, Zendesk, and Freshdesk, applied across real client projects in skincare, SaaS, and travel booking. I hold EVA certifications from Digital Witch Community and Remote Tech Collective, alongside a Jobberman Soft Skills Certification, and an HND in Estate Management — which strengthens my operational thinking and attention to process. Beyond my professional work, I am the founder of Esthico Luxuries Limited, a fashion brand I built from the ground up, serving 100+ clients since 2019 — a testament to my entrepreneurial drive and commitment to excellence. I am passionate about helping executives and businesses stay organized, serve their customers better, and grow — remotely and efficiently.

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