Sarian Azangs

I help businesses connect with customers, generate new leads, and provide reliable customer support through clear communication, follow-up, and organized CRM management. My experience covers sales, customer service, lead generation, and appointment setting. In my current remote sales role, I make outbound cold calls, speak with potential customers, qualify leads, handle objections, schedule appointments, follow up with prospects, and keep customer information updated in the CRM. I’ve learned how to listen to customers, understand what they need, explain things clearly, and keep conversations professional from the first contact through follow-up. I also have experience supporting customers through phone, email, and chat. I’m comfortable handling questions, resolving issues, keeping accurate records, and making sure customers receive timely responses. Alongside my work experience, I’ve completed hands-on projects using CRM and customer support platforms such as HubSpot, Zendesk, Freshdesk, and Intercom. I’ve worked on contact and lead management, CRM pipelines, ticket management, customer records, knowledge bases, and support workflows. One of the projects I worked on was an ATS system application using Airtable. I worked with Airtable to organize applicant information and structure the recruitment process, including keeping candidate records, tracking applications, and managing the different stages of the hiring process. This project gave me a better understanding of how information can be organized in one place and how a process can be made easier to track. I’ve also worked with tools such as Trello, Asana, ClickUp, Monday.com, Notion, Calendly, Picktime, Zapier, Make.com, Slack, Microsoft Teams, and Google Workspace. These projects gave me practical experience with organizing tasks, managing appointments, supporting workflows, and keeping work moving across different platforms. What I bring to a team is strong communication, consistency, willingness to learn, and a genuine focus on getting the job done properly. Whether I’m speaking with a new lead, helping an existing customer, following up on an opportunity, or updating CRM records, I pay attention to the details and make sure the next step is clear. I’m looking for opportunities where I can use my experience in sales, customer service, and lead generation to help a business win new customers, retain existing ones, and provide a better overall customer experience.

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