Chinonyelum Linda Anyanwu

Customer-focused communication specialist with hands-on experience in a financial institution’s security environment. I specialize in translating complex technical, cybersecurity, and AI concepts into clear, actionable guidance that non-technical audiences can understand and apply ,whether I’m responding to customer inquiries, moderating online communities, creating educational content, or writing for digital platforms. I bring a rare combination: the structured thinking of someone who works in security and compliance daily, paired with the warmth and clarity of a natural communicator who genuinely enjoys helping people solve problems. Currently open to remote roles in customer support, chat moderation, content writing, community management, and security awareness communication. EXPERIENCE Security & Technology Communication Specialist – Financial Institution – ( Lagos,Nigeria) Current * Serve as the bridge between technical security teams and non-technical stakeholders. Respond to user inquiries on security policies and technology processes, enforce compliance guidelines, document all interactions to audit standards, and escalate complex incidents with full context. Create internal communications that make security protocols accessible and actionable across departments. Softnotif – Founder & Customer Support Lead – [Lagos, Nigeria] Launched 2026 * Built and launched a WhatsApp-first appointment booking platform with Twilio integration, branded notifications, and Google authentication. Handle all customer-facing support - onboarding queries, account troubleshooting, service-related questions, and feature requests — with a customer-first approach. TheTechStoryteller – Content Creator & Community Manager – [Lagos,Nigeria] Ongoing * Create and publish educational content that simplifies cybersecurity and AI security for everyday audiences. Manage online communities, moderate comments and conversations, respond to audience inquiries, and maintain a consistent professional brand voice across all platforms. Develop content calendars, scripts, and digital products, including lead magnets and security policy generators. SKILLS Customer Support & Communication: Live chat support, email and phone support, multichannel customer service, first contact resolution, complaint handling, empathetic communication, de-escalation, customer satisfaction, quality assurance, SLA adherence Content Moderation & Community Management: Community guidelines enforcement, content review, user safety, conflict resolution, online conversation moderation, social media management, audience engagement, brand voice consistency Writing & Content Creation: Blog writing, ghostwriting, technical writing, scriptwriting, content strategy, SEO content, educational content, social media copywriting, newsletter creation, lead magnet development, long-form and short-form content Security & Compliance Communication: Cybersecurity awareness, security policy communication, GRC communication, data privacy, incident documentation, compliance reporting, risk communication, AI security literacy Tools & Platforms: CRM systems, ticketing software, live chat platforms, Google Workspace, Microsoft Office, Slack, Zoom, Canva, CapCut, WordPress, WhatsApp Business API, Twilio, social media management tools, project management tools, basic HTML/CSS EDUCATION PROJECTS * I make complex things simple. Whether it’s explaining a data breach to a worried customer, writing a security policy that employees will actually read, or creating a 60-second video that teaches someone why their password habits put them at risk .I close the gap between technical reality and everyday understanding. * I handle high volumes without dropping quality. In my current role, I manage multiple simultaneous interactions, maintain detailed records of every conversation, and consistently meet quality audit standards , all in a compliance-heavy environment where accuracy matters as much as speed. * I write content that connects. Under my brand TheTechStoryteller, I create educational content across YouTube, TikTok, Instagram, and Facebook that turns cybersecurity and AI safety concepts into relatable stories. I script, produce, and publish consistently, and I bring the same skill to ghostwriting and digital product creation. * I build things that work. I launched Softnotif, a WhatsApp-based SaaS appointment booking platform, from concept to production , handling product development, user onboarding, customer support, and technical troubleshooting. That founder’s perspective means I understand the full picture, not just my corner of it.

No client reviews yet.

Sign in to hire Post a job

Click to copy · share with clients