Chidera Asadu

Hi, I’m a Customer Support Agent with hands-on experience in customer support, onboarding, account management, and IT support. I’ve worked with CRM platforms like HubSpot, Zendesk, Freshdesk, and Intercom to improve customer experiences and increase first-response resolution times by 20%. I’ve successfully onboarded over 50 customers, helping them adopt digital tools smoothly while maintaining a 95%+ customer satisfaction rate. I also collaborate with cross-functional teams using tools like Asana, Trello, Monday.com, Zapier, and ClickUp to streamline workflows and improve efficiency. What I bring to the table includes customer onboarding, retention strategies, churn reduction, stakeholder management, product adoption, renewals, upsells, and ARR-focused success strategies.

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