Duaka Otito Chinazo

Missed messages and slow response times cost businesses customers. I help busy founders, CEOs, and small teams stay on top of customer inquiries, inbox chaos, and daily admin , so nothing falls through the cracks. As a Virtual Assistant and Customer Support Specialist, I manage email and live chat support, resolve complaints, and keep operations organized. On a recent project, I helped reduce booking errors by 30% through better scheduling systems. I handle inquiries, follow-ups, and routine support tasks efficiently so you can focus on growing your business without worrying about missed messages or unhappy customers. I'm detail-oriented, reliable, and proactive — committed to improving customer satisfaction and streamlining your communication processes. Let me take care of your customers so they stay happy and loyal while you focus on scaling your business. Here's how I can help: 1. Responding to inquiries via email, live chat, and messaging apps 2. Resolving complaints and turning unhappy customers into loyal ones 3. Managing communication so no request is missed 4. Order & account support (tracking, cancellations, refunds) 5. Email management & inbox organization 6. Admin support: CRM updates, data entry, scheduling Tools: Zendesk, Freshdesk, Intercom, HubSpot, Gorgias, Tidio, Slack, Google Workspace, Trello, Asana, Monday.com, Microsoft Office

No client reviews yet.

Sign in to hire Post a job

Click to copy · share with clients