Tochukwu okoji

I am a highly motivated and results-driven Customer Support and Sales Representative with extensive experience delivering exceptional customer experiences while driving business growth through consultative selling and relationship management. I specialize in handling inbound and outbound customer interactions, resolving complex issues with professionalism, and converting prospects into loyal, long-term customers. My approach combines empathy, active listening, strategic communication, and a solution-focused mindset to ensure every customer interaction creates value. Whether managing high-volume support queues, nurturing sales leads, conducting follow-ups, or closing high-ticket deals, I consistently deliver outstanding service while exceeding performance targets. I am experienced in managing the complete customer journey—from lead qualification and appointment setting to sales conversion, onboarding, customer retention, and post-sale support. I thrive in fast-paced environments where professionalism, adaptability, and customer satisfaction are top priorities. Core Competencies Customer Support (Email, Phone, Live Chat & Social Media) Inbound & Outbound Sales Customer Success & Relationship Management Lead Generation & Lead Qualification Appointment Setting High-Ticket Sales Closing Upselling & Cross-Selling Objection Handling & Negotiation CRM Management (Salesforce, HubSpot, Zoho CRM, Pipedrive, Freshsales) Zendesk, Freshdesk, Intercom & Gorgias Help Scout & Live Chat Support Order Processing & E-commerce Customer Support Customer Retention & Account Management Complaint Resolution & Conflict Management Technical Troubleshooting Call Handling & Call Documentation Email Management & Professional Business Communication Sales Pipeline Management Follow-Up & Customer Nurturing KPI & SLA Compliance Multitasking in High-Volume Environments Time Management & Process Improvement Microsoft Office Suite & Google Workspace Data Entry & Administrative Support Team Collaboration & Cross-Functional Communication I take pride in representing brands with professionalism, integrity, and a customer-first mindset. My goal is not only to solve problems but to build trust, strengthen customer relationships, increase retention, and contribute directly to revenue growth. I am committed to helping organizations improve customer satisfaction, maximize sales opportunities, and achieve sustainable business success through exceptional service and strategic sales execution.

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