FRANCISCA CHIZOBA OKOLO

Hello, and welcome! I'm a Customer Support Specialist with over 4 years of experience helping customers and supporting businesses. I enjoy solving problems, answering questions, and making sure every customer feels heard, respected, and valued. I've handled customer inquiries, refunds, payment issues, and technical troubleshooting through CRM systems and phone support. I've also supported customers during onboarding by guiding them through registration, payments, and product access, helping them get started with ease. In addition, I've provided live customer support during sales presentations and virtual events with over 3,000 participants on Zoom, Instagram, Facebook, and TikTok. I answered questions in real time, moderated live chats, and identified opportunities to upsell products while ensuring every participant had a positive experience. I believe great customer support is about responding quickly, listening with empathy, and finding the right solution. My goal is to make every customer interaction a positive one while helping businesses build trust, retain customers, and grow. If you're dealing with unanswered customer questions, a growing support backlog, or need someone who is patient, reliable, tech-savvy, and genuinely cares about your customers, then you're in the right place . What I can help you with: 🟢Online chat support 🟢Email customer support 🟢Order tracking & updates 🟢Refund and cancellation support 🟢Ticket management & escalation handling 🟢Webinar/live sales chat moderation 🟢Customer complaint resolution Tools I have worked with: HubSpot CRM, Zendesk, Freshdesk, Zoom, Google Workspace, Salesforce, Intercom, Zoho CRM, Slack, WhatsApp Business, Facebook, Instagram, Tiktok, Notion, Trello, Asana. BOOK A CALL WITH ME NOW! PS: Here's what clients have said about my work: ---Francisca is a shining example of excellent customer service. ---Shout-out to Francisca for leading with empathy.

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