ITOHOWO AKPAN

I’m a results-driven Virtual Assistant with 3+ years of combined virtual and administrative experience supporting businesses with customer service, CRM management, appointment setting, sales support, data entry, and day-to-day operations. I’m highly organized, detail-oriented, proactive, and comfortable working independently in remote environments. My experience includes coordinating 20+ weekly meetings across multiple time zones with zero scheduling conflicts, maintaining 100% CRM record accuracy, resolving customer queries with a 90% resolution rate within 24 hours, and generating 50+ qualified leads weekly through targeted prospecting and follow-ups. I have hands-on experience with Google Workspace, Microsoft Office, Zendesk, Pipedrive, HubSpot, Apollo, Lemlist, Calendly, Zoom, Microsoft Teams, Slack, and task-management platforms. I can support your business with email and calendar management, customer support, online research, data entry, CRM updates, appointment scheduling, lead follow-up, document preparation, social media assistance, and general administrative tasks. I learn new tools quickly and take pride in accuracy, clear communication, and getting tasks completed on time. If you need a reliable VA who can take ownership of tasks and help keep your operations organized and running smoothly, I’m ready to contribute.

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