Godgift Ndubuisi

Hi! Thank you for visiting my profile, don't skip you've found what you're looking for. My name is Godgift, I have successfully provided exceptional administrative support, as well as onboarding and customer support- including e-commerce customer support, customer retention, email communication and live chat support for various organizations like SaaS, Health and Wellness brands and B2B/B2C clients. Here's how I'll can support You: ✅ Virtual Assistant for Founders, Clinics, Healthcare professionals, Customer Support & Operations - I help you handle backend tasks that push your business forward. ✅ Virtual Support & Administrative Assistance - Email management: Drafting responses, Answering emails, manage patients records, deleting spams, moving emails to proper folders and document formatting Calendar Management and scheduling appointments, document formatting. ✅ Admin Support, Concierge, Medical administrative support, and Executive Assistant: Streamlining administrative workflows to reduce your workload and reclaim your time. ✅ Customer Support - Handling customer inquiries, onboarding, customer retention, patient communication support, medical billing support, telehealth support, resolving issues and providing support via support channels, HubSpot, Go high Level (GHL), email or chat and ensuring exceptional customer experiences that build loyalty. ✅ Customer Onboarding, Customer Success and Account Management; Guide new customers through the onboarding process over a 1 on 1 welcome training call, Loom videos, or chat. Run EBR's, and monitor customer progress and proactively reach out if they get stuck. Build good relationships with customer, Monitor product usage adoption rates and health scores, Be your product expert, know features, user cases and integrations deeply. ✅ Shopify and e-commerce support: I’ve supported clients who run multiple stores on Shopify (over 5 stores) and operate on a dropshipping model. My role covered the full order lifecycle, monitoring incoming orders, ensuring timely fulfillment, tracking shipments via parcel panel, managing cancellations and general customer inquiries via email and live chat and also handled follow up with our suppliers. ✅ Go high Level: Manage client records, Update GoHighLevel CRM, Send emails and text message follow-ups, Schedule appointments, Build and customize GHL funnels and landing pages, Chat widgets, QR code, Set up automation workflows (email/SMS campaigns, triggers, pipelines, website, forms) Connect forms and capture leads and contacts into CRM. ✅ Research, Data Entry, Spreadsheet Management & Outreach - Precise and timely data entry, ensuring accurate management of business information and operations. ✅ Project Management: Tracking action items in Notion, Monday, Asana, Trello, or ClickUp to ensure the team stays on track and quick project delivery ✅ SOP Creation: Building SOPs to quicken onboarding and processes without you. ✅ Project & Office Management - File organization, reporting, document conversion, spreadsheet management, and proficiency in Microsoft Office and Google Workspace for efficient business operations. ✅ Flexibility with working time and hours. My Tools & Software: 👉🏽Communication & Organization: Slack | Microsoft Teams | Zoom | Gmail | Outlook | Google Workspace (Docs, Sheets, Google Calendar, Gmail) | MS Office (Word, Excel, Outlook) 👉🏽Project Management: Asana | Trello | ClickUp | Monday | Notion 👉🏽Customer Support: Freshdesk | HubSpot | Zendesk | Tidio | Shopify | Go high Level (GHL) | CRM Tools | E-commerce Platforms 👉🏽Productivity: Calendly | Loom | Claude | Gemini | Canva | ChatGPT | Notion AI. 𝗪𝗵𝘆 𝗧𝗲𝗮𝗺𝘀 𝗪𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 𝗠𝗲 𝗟𝗼𝗻𝗴-𝗧𝗲𝗿𝗺: 1️⃣ I’m proactive and solution-driven, l respond promptly and always available 2️⃣ I own my role and don’t require micromanaging 3️⃣ I adapt quickly to your tools, processes, and pace 4️⃣ I understand that reliable support equals more freedom for you and I know you need solutions, not more questions. I value integrity, reliability, and long-term partnerships. If you're looking for a tech-savvy, organized, and proactive virtual assistant to manage your daily tasks and help your business grow, I’d love to be your business partner. Feel free to message me anytime. Virtual Assistant | Client & Customer Support | Onboarding Specialist | Customer Success Manager | Go high Level (GHL)

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