Favour

Every business's biggest asset isn't its product: it's the customers who stay. I'm Favour, a Customer Success Manager, Onboarding Specialist, and Account Manager helping B2B SaaS companies turn new sign-ups into loyal, revenue-generating accounts. My work sits at the intersection of relationship management, structured onboarding, and proactive retention, so customers don't just stay, they grow. Over the past few years, I've worked across customer success and client management roles where I've resolved 300+ complex issues monthly, maintained a consistent 95% client satisfaction rating, and managed teams of up to 7 people. I've led health-check reviews, built CRM workflows in HubSpot, and partnered cross-functionally to reduce churn before it starts. What I bring to every account: What I bring to every account: 1) Customer onboarding & activation; structured, repeatable, scalable. 2) Retention strategy & churn prevention; identifying risk early and acting on it 3) Account management & relationship; building your customers feel seen, not managed 4) CRM documentation & process optimization; clean systems, fewer dropped balls 5) Training & team enablement upskilling support teams to deliver consistent experiences Tools I work with: HubSpot · Salesforce. Zendesk · Trello. WhatsApp Business · Google Workspace. Gamma. Notion. Claude. mixpanel If you're looking for a CSM who can own the full post-sales journey from onboarding to expansion let's connect.

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