Ekaette Okon Akang

I am a results-driven Customer Support and Technical Support Specialist with over 4 years of experience managing multi-channel client relations and streamlined operations in fast-paced environments. As a remote professional, I pride myself on my strong asynchronous communication skills, high emotional intelligence, and ability to work autonomously with minimal supervision. My background bridges technical proficiency with deeply empathetic customer care. With formal training in Data Processing, Information Technology, and IT Support, I don't just answer support tickets—I actively troubleshoot technical issues, optimize knowledge bases, and use automation to make workflows more efficient. Over my career, I have consistently maintained a 95% customer satisfaction (CSAT) rating across email, live chat, and phone channels. What I bring to your remote team: Tool & CRM Mastery: Advanced proficiency in Zendesk, HubSpot, Freshdesk, Monday.com, and Zapier to manage tickets and automate repetitive tasks. Cross-Functional Experience: A proven track record in both tech support and logistics operations management, meaning I understand how support impacts the broader business ecosystem. Proactive Problem Solving: Strong critical thinking skills used to resolve high-level customer complaints and service escalations smoothly. I am fully equipped with a reliable remote setup, adaptable to different time zones, and ready to help your global customer base feel heard and supported. Let’s work together.

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