Edward Okello

I'm a customer service professional and certified Virtual Assistant with 4+ years of experience helping businesses deliver outstanding customer experiences — from frontline support to team leadership. My background spans BPO operations, eCommerce customer success, and remote virtual assistance. I've worked with global platforms in the ride-hailing and eCommerce industries, consistently achieving 95%+ satisfaction scores and driving measurable improvements in retention and team performance. What I do best: → Manage high-volume email and ticket-based customer support → Onboard and retain customers with care and clarity → Provide organised, proactive virtual assistance to busy teams → Coach and develop customer service agents → Use data and feedback to improve service quality Tools I work with: Zendesk · Intercom · Beehive · Jira · Slack · ClickUp · Shopify · Microsoft Teams I'm currently open to remote Customer Service and Virtual Assistant roles — full-time or part-time. If you're looking for someone who takes ownership and shows up, let's connect.

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