Maria Assumpta Okafor

I turn frustrated customers into loyal ones, that's the value I bring to every support conversation. With over 12 years of hands-on customer service experience at Ifesom Shoes, I've mastered the art of staying calm under pressure, listening past the complaint to the real problem, and delivering solutions that make customers feel heard, not handled. I specialize in managing customer inquiries across phone, email, and chat, resolving concerns quickly while maintaining accurate records and knowing exactly when to escalate. My time in outbound sales and lead generation has sharpened this even further, giving me strong objection-handling skills and the ability to read tone and intent fast, invaluable when a customer is upset and needs reassurance, not a script. I'm highly coachable and genuinely energized by learning new systems, tools, and processes, I see every onboarding as a chance to add more value, not just catch up. I bring fluent English, a reliable remote setup, and the discipline to work independently while staying accountable to performance and satisfaction targets. What sets me apart isn't just experience, it's consistency, empathy, and a relationship-first approach that keeps customers coming back.

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