Priscilla Mmaduka

Are customer inquiries piling up, appointments slipping through the cracks, or administrative tasks taking valuable time away from growing your business? I help business owners streamline operations, deliver exceptional customer experiences, and maintain organized workflows that improve efficiency and productivity. With over 8 years of experience supporting businesses across retail, e-commerce, education, food services, and online communities, I have developed a strong ability to manage day-to-day operations while ensuring customers receive prompt, professional, and personalized support. My goal is simple: to help businesses run smoothly behind the scenes so leaders can focus on growth and strategic priorities. Throughout my career, I have successfully handled customer service operations, administrative support, CRM management, scheduling, order coordination, data management, and community engagement. I am highly organized, detail-oriented, and capable of managing multiple responsibilities without compromising quality or deadlines. My areas of expertise include: • Customer Support (Email, Live Chat, WhatsApp, Social Media) • Customer Complaint Resolution & Escalation Management • Virtual Assistance & Executive Support • Administrative & Operational Support • CRM Management & Customer Database Maintenance • Calendar Management & Appointment Scheduling • Data Entry, Data Cleanup & Record Management • Internet Research & Information Gathering • Order Processing & Delivery Coordination • Community Management & Member Engagement • Customer and Participant Onboarding • Documentation, File Management & Process Organization I have managed 30–50 customer inquiries and orders daily, coordinated logistics and deliveries, maintained accurate customer records, scheduled meetings, and supported operational activities across multiple organizations. Additionally, I successfully assisted in managing a large-scale online campaign involving over 1,000 participants, overseeing onboarding, communication, engagement, and administrative coordination. To ensure efficiency and seamless collaboration, I work proficiently with industry-leading tools, including: Google Workspace, Microsoft Office Suite, HubSpot CRM, Zoho CRM, Zendesk, Freshdesk, Intercom, Notion, Trello, Asana, Slack, Zoom, Calendly, WhatsApp Business, Canva, Google Sheets, Microsoft Excel, Airtable, and ClickUp. Clients value my reliability, proactive communication, attention to detail, problem-solving skills, and ability to take ownership of tasks from start to finish. I consistently deliver organized, accurate, and timely support that helps businesses improve customer satisfaction and operational performance. If you’re looking for a dependable Operations Virtual Assistant who can manage customer support, administrative tasks, CRM systems, and daily operations with professionalism and efficiency, send me a message or invite me to your project. Let’s discuss how I can help your business operate more effectively and achieve its goals.

No client reviews yet.

Sign in to hire Post a job

Click to copy · share with clients