Promise Ikut

Are you a CEO, Founder, Startup company or an E-commerce store owner, managing customers, handling orders, refunds, tracking issues, chargebacks, returns, and support tickets while trying to grow your business? I'd love to help you... As a Virtual Assitant and Customer Support Specialist, I help E-commerce, SaaS and Fintech brands reduce response times, resolve tickets faster, improve customer satisfaction, and retain customers through exceptional email and live chat support. I will help your Shopify brands deliver fast, professional customer experiences without overwhelming your internal team. I specialize in: ✅ Customer Support (English) Email support Live chat support Ticket management Customer issue resolution Customer retention Customer success Complaint handling Customer onboarding ✅Ecommerce Shopify Customer Support Order processing Order tracking Refund handling Returns management Subscription support Shipping updates Customer inquiries Escalation handling ✅ Helpdesk & CRM Support Zendesk Gorgias Freshdesk HubSpot Salesforce Knowledge base management SOP documentation Help center setup Tools: Shopify | Zendesk | Gorgias | Freshdesk | HubSpot | Slack | Google Workspace | Notion | ClickUp | Trello | Airtable Why ecommerce brands hire me: ✔ Fast response times ✔ Strong written communication ✔ Customer-first approach ✔ Reduced escalations ✔ Organized ticket handling ✔ Detail-oriented support Recent results: • Reduced repeat inquiries by approximately 40% through FAQ and support template creation • Achieved 90% first-contact resolution while managing high-volume customer interactions • Reduced follow-up delays through efficient workflow management If you're looking for a Customer Support Specialist who can improve customer satisfaction, reduce support backlog, and create a smooth customer experience, send me a message. Click the hire botton and Send me a direct message and let's discuss your needs.

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