ODUWOLE OLUWADAMILOLA

Customer Support Professional | CRM Specialist | Virtual Assistant I am a results-driven Customer Support and Operations Specialist with hands-on experience delivering exceptional client experiences across banking, EdTech, and administrative sectors. I bring a proven track record of resolving customer concerns with speed, empathy, and precision — including processing 1,500+ enrollments and driving a 367% improvement in conversion through streamlined support workflows. I thrive in fast-paced, remote environments, combining strong communication skills with deep CRM expertise to ensure every customer interaction is smooth, professional, and solution-focused. Core Competencies: Customer Issue Resolution & Escalation Management CRM Administration & Pipeline Management Enrollment & Onboarding Operations Data Entry, Reporting & Documentation Email & Live Chat Support Client Acquisition & Relationship Management Tools & Platforms: HubSpot | Zoho CRM | Salesforce | Go High Level | Zendesk | Freshdesk | ClickUp | Asana | Trello | Google Workspace | Slack Certifications: ✔ Certified Virtual Assistant ✔ HubSpot CRM Specialist Available for remote roles across US, UK, and global time zones. I don't just support customers — I build loyalty, one interaction at a time.

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