Janet Wafula

I am a detail-oriented Customer Support and Operations Specialist with over 8 years of experience in logistics, customer service, administrative support, CRM management, lead generation, and operations coordination. Throughout my career, I have supported customers, managed communications, coordinated schedules, maintained accurate records, handled administrative tasks, and helped teams operate efficiently in fast-paced environments. I am experienced in email and chat support, data entry, internet research, CRM updates, lead management, and remote collaboration. I am highly organized, reliable, quick to learn new systems, and committed to delivering accurate, high-quality work. My goal is to help businesses improve efficiency, maintain excellent customer experiences, and stay organized while meeting deadlines. I am comfortable working independently, following instructions, and supporting teams across different time zones.

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