George Okello Okidi

Customer Support and Contact Center Operations Manager with over 8 years of experience leading customer service teams, improving customer satisfaction, and driving operational excellence. I have managed teams of up to 50 agents across customer support, telesales, social media, and live chat channels. My expertise includes team leadership, performance management, customer experience, quality assurance, CRM systems, KPI management, and process improvement. Throughout my career, I have successfully improved service levels, reduced response times, increased customer satisfaction, and implemented customer-centric solutions in the telecommunications and iGaming industries. I am highly organized, detail-oriented, and passionate about delivering exceptional customer experiences. I am seeking remote opportunities in Customer Support Management, Customer Success, Contact Center Operations, Team Leadership, and Customer Experience Management.

No client reviews yet.

Sign in to hire Post a job

Click to copy · share with clients