Oseyemi Akunyemi

DTC brands lose revenue to slow support, missed orders, and fulfillment that breaks at the wrong time. I make sure none of that happens on your watch. I run the systems that keep a DTC store from leaking money: customer support in Gorgias, order tracking and fulfillment through AfterShip and Zendrop, inventory and SKU management, and Klaviyo flows that turn one-time buyers into repeat customers. On the email side, I build and manage welcome series, abandoned cart, browse abandonment, post purchase, and win back flows, with list segmentation, A/B testing, and deliverability monitoring to keep them performing. Proof, not promises: Gorgias Certified Agent Currently running a live Shopify store, 8 SKUs at 33.38% average margin 80+ daily customer inquiries handled via HubSpot CRM in a previous role 50+ support tickets built and documented as a working portfolio I track KPIs and conversion rate, document everything in SOPs so nothing depends on memory, and use ChatGPT and other AI tools to move faster on repetitive work. Tell me what's currently broken or slow in your operations. I'll tell you how I'd approach it.

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