Lilian Chinaza Opara

Every missed guest message, unresolved maintenance issue, or delayed response can result in lost revenue, poor reviews, and operational headaches. That's where I come in. I help Airbnb hosts, vacation rental owners, and property management companies streamline their short-term rental operations, improve guest satisfaction, and protect their revenue through exceptional guest communication, reservation management, and operational support. With over 2 years of hands-on experience in the short-term rental and hospitality industry, I have supported property owners and management teams by overseeing guest communications, booking management, calendar coordination, listing management, maintenance coordination, housekeeping follow-ups, and day-to-day property operations across multiple listings and OTA platforms. My expertise includes: ✔ Guest Communication & Guest Experience Management ✔ Airbnb, VRBO, BDC, Expedia & Direct Bookings ✔ Reservation & Booking Management ✔ Calendar & Availability Management ✔ Check-in & Check-out Coordination ✔ Guest Issue Resolution & Review Management ✔ Maintenance & Housekeeping Coordination ✔ Listing Creation, Updates & Optimization ✔ PMS & Channel Management Support (Guesty, Hospitable, Hostfully and similar systems) ✔ Administrative Support & Documentation ✔ SOP Management & Workflow Optimization ✔ Owner & Vendor Communication ✔ CRM Updates, Reporting & Task Management I thrive in fast-paced hospitality environments where responsiveness, attention to detail, and proactive problem-solving are critical. Whether it's managing guest inquiries, coordinating turnovers, handling escalations, tracking maintenance requests, or ensuring seamless operations across a growing portfolio, I take ownership of the details so you can focus on scaling your business. My approach is simple: deliver outstanding guest experiences, maintain operational efficiency, and help property owners achieve higher occupancy, stronger reviews, and smoother day-to-day operations. If you're looking for a proactive, detail-oriented Virtual Airbnb Co-host, Short-Term Rental Virtual Assistant, Property Manager, or Hospitality Operations Specialist who can represent your brand with professionalism and care, click the Invite button and let's discuss how I can support your business.

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