Grace Anuoluwapo Popoola

Are customer inquiries, support tickets, and order issues piling up while you're trying to grow your business? I help e-commerce, fintech, and SaaS brands deliver fast, professional customer support that reduces response times, improves satisfaction, and protects the reputation you've worked hard to build. As a Gorgias-Certified Customer Support Specialist with 3+ years of experience, I manage customer interactions across email and live chat ensuring every customer gets a timely, effective resolution and leaves feeling valued. At Fair Money, a high-volume fintech company, I handled 100–120 customer interactions daily, consistently ranked in the top 5 agents for performance, and achieved a 27% customer reactivation rate through proactive retention outreach. I also independently built a fully functioning Shopify store integrated with Gorgias, delivering a 1.7-hour average first response time, 5 custom macros, 5 ticket tags, and 3 SOPs covering returns, refunds, and escalation handling. Tools I work with: Gorgias · Zendesk · Freshdesk · Shopify · HubSpot · Intercom. Slack · Google Workspace Ready to get your support under control? Send me a message with your current challenges and let's talk.

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