Heris Setiawan

With over 7 years of experience in customer service, sales consulting, travel operations, and client relationship management, I help businesses improve customer satisfaction, increase conversions, and build long-term client relationships. I have worked with leading organizations including Traveloka, English First (EF), and BrightChamps, supporting customers across Southeast Asia through phone, email, chat, and video consultations. My experience includes customer support, lead conversion, CRM management, administrative coordination, appointment scheduling, and resolving complex customer issues. I am highly proficient in Salesforce, Zoho CRM, Zendesk, Kommo CRM, Google Workspace, Microsoft Office, and remote collaboration tools. Known for my strong communication skills, problem-solving mindset, and customer-first approach, I consistently deliver professional service while maintaining accuracy and efficiency. Whether you need customer support, client success management, sales assistance, virtual assistance, lead generation, or administrative support, I am committed to helping your business grow while providing an exceptional customer experience. CV access https://drive.google.com/file/d/1DHqFMJhbxXSnGLGXesoKTPuR3zuk0L0n/view?usp=sharing

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