Tshepiso

I’m a customer support specialist professional with several years of experience helping customers with enquiries, complaints, orders, warranties and general support. In my current role, I assist customers through email, WhatsApp and live chat, making sure their questions are understood and resolved as efficiently as possible. I’m comfortable handling difficult conversations, following up on issues and escalating matters when needed. I’m organised, patient and reliable, and I take pride in communicating with customers in a friendly and professional way. I also have experience working with SAP, CRM systems and other digital tools, and I’m comfortable learning new platforms. I’m now looking for a remote customer support opportunity where I can use my experience to provide a positive customer experience and become a reliable part of the team.

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