Pauline Ochere

I've spent over 10 years in customer support and operations, starting in banking and now running that same discipline for remote teams as a Virtual Assistant. I'm fluent in English and Swahili, and I've supported clients across the US, the UK, and other time zones. If your business needs someone who can jump into inbox management, data entry, or first-line customer support and get it right without much hand-holding, that's me. What I do: • Customer support (email, chat, phone) — L1/L2 troubleshooting, account issues, ticket resolution • Data entry and digital record-keeping — accuracy-focused, fast turnaround • Virtual assistance — inbox, calendar, research, process documentation • Bilingual support — English and Swahili, spoken and written I hold an MBA in Strategic Management and a background in Economics, so I bring structure and follow-through to every task. I work independently, follow instructions closely, and I'm used to high-volume environments, and I can pick up whatever tools your team already uses — Notion, Trello, ClickUp, Asana, Slack.

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