abdulazeez Oluwakemi Bilkisu

I am a Monitoring and Evaluation professional with over four years of experience supporting donor-funded health programs under PEPFAR/CDC initiatives in Nigeria. My work has focused on customer communication, data management, client support, and structured follow-up processes within fast-paced, detail-driven environments. I have hands-on experience in client interaction, stakeholder management, issue resolution, and escalation handling, working closely with facility teams and field staff to resolve data discrepancies and ensure accurate reporting. I use systems such as DHIS2, NMRS, KoboCollect, and Microsoft Excel to manage records and maintain data integrity. Through this experience, I have developed strong skills in: customer service, inbound and outbound communication, call handling, CRM data entry, case management, email support, and remote coordination. I am confident working in remote environments and handling multiple tasks while maintaining accuracy, professionalism, and timely follow-up on all assigned cases. I am now transitioning into Customer Service Representative, Remote Customer Support, Call Center Agent, and Client Success roles, where I can apply my strengths in customer engagement, CRM systems, cold calling, problem-solving, and service delivery improvement. I am particularly interested in opportunities involving US-based customer support, SaaS support, CRM platforms, telemarketing, and virtual customer service operations, where strong communication and consistency are essential.

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