Alice Muthini Koli

I am a dedicated Customer Support Professional with over 2 years of experience delivering exceptional service across phone, email and chat channels. I am fully fluent in both Swahili and English, which allows me to connect effectively with a wide range of customers and resolve issues with clarity and empathy. I am known for my strong problem-solving skills, attention to detail and ability to handle high pressure situations while maintaining a positive customer experience. I thrive in remote work environments and come equipped with a reliable internet connection and a quiet, professional workspace.

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