Hannah Wangui Gituire

HANNAH WANGUI Executive Assistant Nairobi, Kenya Email: wanguihannah253@gmail.com PROFESSIONAL SUMMARY Detail-oriented and reliable Executive Assistant with experience supporting senior executives in fast-paced, remote environments. Skilled in calendar management, executive communication, data accuracy, and cross-functional coordination. Known for being proactive, organized, and calm under pressure, with a strong background in customer service and operational support. Adept at anticipating needs, managing competing priorities, and ensuring smooth day-to-day operations. PROFESSIONAL EXPERIENCE Silverlake Waterman (San Francisco, USA) Executive Assistant to Two Managing Directors December 2024 – Present Provide high-level executive support, managing complex calendars, meetings, and correspondence for two Managing Directors Successfully led a high-volume Salesforce deal upload project (1,000+ records), ensuring accuracy across funding rounds, investors, and press references Strengthened expense management workflows by reviewing categorizations, clarifying discrepancies, and ensuring compliance with reimbursement policies Conduct targeted research to validate investment and expense data, improving audit readiness and operational efficiency Collaborate closely with finance and operations teams to streamline recurring processes and improve internal communication CCI Kenya (T-Mobile / Magenta Account) Call Centre Agent March 2023 – October 2024 Delivered high-quality customer support while adhering to strict timelines and performance metrics Resolved billing and service issues efficiently, maintaining high customer satisfaction Participated in trainings, quality checks, and post-project reviews to improve service delivery Communicated proactively with clients and internal teams to ensure clarity and resolution Thika Water and Sewerage Company Legal, Corporate & Communications Department January 2023 – May 2023 Collaborated with over five teams to maintain consistent brand and corporate messaging Resolved customer and stakeholder inquiries within 24 hours, achieving a 95% satisfaction rate Created digital communication materials, including e-cards and advertisements Processed over 100 requisitions monthly, ensuring timely approvals and fulfillment Backroom Bar and Restaurant Cashier October 2022 – November 2022 Processed up to 200 transactions daily with accurate cash handling Managed high-volume sales while maintaining smooth workflow and customer satisfaction Maintained a 98% customer satisfaction rate through efficient and friendly service Sujos Family Business Shop Attendant January 2021 – August 2022 Managed daily inventory, refills, and hygiene standards Handled high-volume sales while delivering excellent customer service Built strong customer relationships, maintaining a 98% satisfaction rate CAREER BREAK March 2024 – October 2024 Took time off to care for an ill family member EDUCATION Mount Kenya University Bachelor of Public Administration (Ongoing) Nairobi Industrial Institute Certificate – Computer Modules TOOLS & TECHNOLOGIES Google Workspace, Microsoft Outlook, Microsoft Excel, Slack, Zoom, Notion, Salesforce, Ramp, Canva, Small Improvements, Granola, Todoist, Zendesk

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