Rovia Nicole M. Salvador-Dela Cruz, MBA

Detail-oriented and results-driven Virtual Assistant / Administrative Professional with more than 6 years of experience supporting local and international clients in mortgage, operations, and customer service environments. Demonstrated ability to manage 50+ active cases simultaneously, ensuring 100% SLA compliance and accuracy. Skilled in email and calendar management, CRM systems, data entry, and client coordination. Recognized for improving turnaround times, maintaining organized workflows, and delivering high-quality remote support.

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