Francis Olaguer

I’ve spent 14+ years doing one thing really well: making operations run smoother and customers feel taken care of. My career started on the deep frontlines — outbound sales under Personnel Concepts, retail for Macy’s and Bloomingdale’s, and telco support for TalkTalk (UK), AT&T U-verse, and T-Mobile. Every role was different, every customer was different — that breadth made me the operator I am today. Adaptability isn’t a soft skill. It’s a survival skill. From there, I moved into healthcare through Aetna (via Hinduja Global Solutions) — Provider Services, Benefits & Eligibility, Claims, and sensitive patient data, all HIPAA-compliant. That foundation in accuracy and documentation has stayed with me ever since. At Synchrony Bank, I led teams across major US retail and healthcare portfolios — TJMaxx, Sam’s Club, CareCredit, Lowe’s, and Belk. I was named Site Employee of the Year and Customer Experience Specialist of the Year (2019) out of 500+ employees — because I genuinely cared about every interaction and every process I touched. Beyond my role, I led APEN+ (Asian Professional Engagement Network), our company ERG. I was selected twice to represent the company at the Global Diversity Experience Conference in Chicago, Illinois (2024 & 2025) and attended the Transformation & AI Conference in Hyderabad, India (2023 & 2025). That’s not just professional development — it’s a mindset. Most recently, as a remote VA for a US-based healthcare clinic, I managed 50+ daily emails with zero HIPAA incidents and a consistent sub-24-hour turnaround. Lean Six Sigma trained. BS in Business Administration (Accountancy & Marketing). Fluent in Salesforce, Tableau, Google Workspace, and AI tools like Gemini, ChatGPT and Claude — daily, not occasionally. Looking for a team that values someone proactive, reliable, and invested in doing the work well. If that’s you — let’s connect

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