Ann Catherine Ngira

Customer service expert and virtual assistant with 5 years experience in delivering exceptional customer support, handling diverse customer inquiries and solving issues promptly using CRM platforms like Salesforce, Zendesk, Hubspot, Gorgias, Freshdesk, Shopify, Infobip, Dialpad, Hootsuite, etc. An experienced audio transcriber with 4 years experience in transcription, translation and data annotation. Worked with Google Voice recognition for smart homes, REV Transcription, Edata Farm LLC, TransPerfect and Global Language Team. Seasoned AI automation expert, experienced in leveraging cutting-edge technologies to optimize business processes and drive operational efficiency. With a background in artificial intelligence and machine learning, I specialise in designing and implementing automated systems that streamline workflows, reduce cost and enhance decision-making.

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