Mabel Johnson

I am a certified Virtual Assistant and Customer Support Specialist with hands-on experience supporting international e-commerce and service-based businesses. I help busy founders and teams stay organized, respond to customers professionally, and keep daily operations running smoothly. With a strong background in customer service, administrative support, and data management, I bring structure, accuracy, and reliability to every task. I’m quick to learn new systems, comfortable working across time zones, and known for my calm, customer-first communication style. I thrive in fast-paced environments where attention to detail, time management, and proactive support are essential. What I Can Help You With Administrative & Executive Support Email, inbox, and calendar management Document organization and SOP updates Task coordination and follow-ups Customer Support & Communication Email, chat, and WhatsApp Business support Ticket handling via Freshdesk and Magento Order tracking, fulfillment updates, and customer follow-ups Professional, empathetic responses that build trust Data & Back-Office Support Accurate data entry and data processing Product listings and database maintenance Lead generation, data collection, and web research Excel and Google Sheets management Project & Workflow Support Task tracking with Asana, Trello, Notion, and Slack Deadline monitoring and progress updates Multilingual Assistance Translation and communication support (English, German, Estonian) using DeepL Tools & Platforms Google Workspace | Microsoft Office | Excel | Google Sheets | Freshdesk | Magento | Asana | Trello | Notion | Slack | Canva | WhatsApp Business | LinkedIn Why Clients Choose Me International Experience – Supported European e-commerce brands and global customers Customer-Focused – Professional, responsive, and solution-oriented communication Detail-Driven & Reliable – High accuracy even with repetitive or high-volume tasks Proactive Support – I don’t wait to be told what to fix—I look for ways to improve workflows Strong Time Management – Consistent delivery and dependable availability Ideal Projects I enjoy working with e-commerce brands, entrepreneurs, startups, and small teams that need dependable support in customer service, order management, administrative tasks, and day-to-day operations. Client Feedback “Mabel handled our support tickets with professionalism and speed, ensuring customers were always updated.” “She organized our internal processes and made communication so much smoother.”

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