Mary Wamuhu Waweru

I am a dedicated and customer-focused remote support professional with over 5 years of experience delivering high-quality service across phone, email, and live chat channels. Currently working as a Transfer Agent at Freestyle Technology Inc., I handle daily communications with U.S. and Canadian clients, managing inquiries, resolving issues, and maintaining accurate CRM records with zero missed touchpoints. My background spans B2B sales support, inbound and outbound customer care, and client relationship management across fast-paced industries. I am proficient in Salesforce, HubSpot, Microsoft Office 365, Google Suite, and a range of live chat and communication tools. I bring strong written and verbal English communication skills, a calm and professional approach to escalations, and a genuine commitment to delivering a positive customer experience every time. I am self-motivated, reliable, and fully equipped for remote work with a noise-cancelling headset, backup internet, and power backup — ensuring consistent availability and professionalism throughout every shift. I am here to deliver results, build lasting client relationships, and grow with a team that values quality service.

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