Rosalyn Mangali

Insurance Specialist with over 7 years of experience delivering exceptional service across insurance, healthcare, and business process outsourcing environments. My professional background is built on a strong foundation of commercial insurance operations, client servicing, technical support, and administrative excellence, allowing me to consistently contribute to both customer satisfaction and business efficiency. My core strength lies in my deep understanding of personal and commercial lines insurance, where I have hands-on experience managing the full lifecycle of accounts—from quoting and policy issuance to endorsements, renewals, and ongoing servicing. I specialize in ensuring that all processes are handled with a high level of accuracy, compliance, and attention to detail, which is critical in maintaining client trust and meeting industry standards. One of my key areas of expertise is Certificate of Insurance (COI) management. I am highly proficient in reviewing contractual requirements, analyzing coverage specifications, and issuing accurate ACORD 25 certificates. This includes applying endorsements such as Additional Insured and Waiver of Subrogation, ensuring that all documents meet contractual obligations and reduce risk exposure for clients. My ability to identify coverage gaps and address discrepancies proactively sets me apart in this area. I am also highly experienced in commercial renewal coordination, where I manage renewal timelines, update client information, and gather exposure data in preparation for renewal processing. I take a proactive approach to renewals, ensuring that all requirements are completed ahead of deadlines to avoid lapses in coverage. I also assist clients in preparing for premium audits by organizing payroll and sales data, helping to streamline the audit process and reduce potential issues I have extensive experience completing ACORD forms (125, 126, and 140) with precision and professionalism. My familiarity with major carrier portals, including Travelers, The Hartford, and Liberty Mutual, allows me to efficiently manage submissions, track quotes, and follow up with underwriters.

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