Mary Joy Cosme

Customer Service & Operations Professional with 10 years of experience in client support, team leadership, and process coordination. Skilled in handling complex customer concerns, streamlining workflows, and implementing SOPs to ensure efficiency and consistency. Strong background in HR shared services, including creating call scripts, FAQs, and continuity binders. Experienced with tools such as Microsoft Office, ServiceNow, Workday, Zendesk, and HelpShift to manage service delivery, track performance, and enhance customer satisfaction.

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