Edgar Atsali

Customer Experience & Support Operations Specialist with over three years of proven success across BPO, fintech, debt recovery, and gaming industries. He has consistently delivered 95%+ customer satisfaction scores, 90%+ QA ratings, and SLA compliance while managing 50+ daily interactions. Edgar excels in CRM systems, first-call resolution strategies, FDCPA-compliant negotiation, and technical troubleshooting. He has a track record of improving team performance—reducing ticket resolution times, boosting QA scores, and streamlining onboarding processes through playbooks and knowledge guides. His experience spans technical support, debt recovery, and call center operations, where he has driven measurable improvements in customer retention, compliance, and efficiency. Fluent in English and Swahili, Edgar combines strong communication skills with technical foundations in HTML, CSS, and JavaScript, alongside project management training. He is passionate about delivering seamless customer experiences, optimizing support workflows, and contributing to cross-functional process improvements.

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