Daisy Otieno

My extensive experience in customer-centric environments has equipped me with the skills and dedication necessary to excel as a customer service specialist. In my previous role at CCi_Kenya, I honed my ability to manage high-volume customer inquiries and resolve complex issues efficiently and empathetically. I was awarded "Top Performer" two years in a row for exceeding resolution targets. I am proficient in using various CRM and ticketing systems, including Zendesk, Salesforce among others and I pride myself on maintaining a calm and professional demeanor, even when handling difficult situations. My focus on customer satisfaction aligns perfectly with my own values and professional goals. I am confident that my customer-first mindset and dedication to delivering exceptional service would make me a valuable asset.

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