Kenneth Ngugi

I am a customer service professional with over four years of experience supporting customers across phone, chat, email, and social media channels. My experience in fintech and customer support roles has helped me build strong communication, problem solving, and relationship management skills. I have worked with tools such as Zendesk, Genesys, Mteja, and Ameyo to deliver timely support and resolve customer issues efficiently. I am adaptable, customer focused, and passionate about creating positive experiences while working effectively in fast paced environments.

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