Uche Chinaza Favour

SaaS companies lose 20–40% of new users in the first 90 days, not because the product is bad, but because onboarding is broken. I fix both. I help SaaS founders and customer success teams design onboarding flows, deliver responsive customer support, reduce early churn, improve retention, and turn new sign-ups into loyal, paying customers before they ever think about canceling. Here's what working with me looks like: ✓ New customers get structured, step-by-step onboarding that drives activation ✓ Customer inquiries and technical issues get handled fast, professionally, and with empathy ✓ At-risk accounts get proactive outreach before they churn — not after ✓ Your Customer Success processes get documented, so nothing falls through the cracks ✓ Confused customers become confident power users of your products, who renew and refer As a Customer Success Manager specialising in customer onboarding, churn reduction and retention, I bring structure and urgency to every account I manage. I work across tools including Intercom, HubSpot, Zendesk, Gorgias, and Zoho CRM — so I can plug into your existing stack without a learning curve. My background is in managing hundreds of client relationships across SaaS, tech, and high-growth startups under tight deadlines and high expectations — where a slow response or missed follow-up had real consequences. I bring that same discipline and urgency to every client I work with. I'm meticulous and proactive, and I treat your customers like they're my own. If you're looking for someone who will genuinely care about your customers' success, let's talk.

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