Eunice Adeyi

Customer support and operations professional with 4+ years helping businesses turn frustrated customers into loyal ones. As Head of Customer Service Relations at a travel company, I held a 94% first contact resolution rate, cut repeat complaint tickets by 35%, and improved CSAT by 20% while also reducing booking abandonment by 27% through better handoffs between support and sales. I've worked across Zendesk, Freshdesk, HubSpot, and Zoho CRM, managing multi-channel support (email, live chat, phone) without letting documentation or response times slip. I also bring executive assistant and business development experience calendar management, CRM upkeep, outreach, and reporting so I can support a team beyond just tickets. I don't just close tickets; I look for the pattern behind repeat issues and fix it. Reliable internet, quiet home workspace, available across time zones.

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