SIMBIAT JAMIU

Customer Support Specialist · $0.00/hr · Nigeria
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About
Customer Support Specialist with over 4years experience in high-volume email, chat, and phone support for SaaS/e-commerce/ retail environments. Known for maintaining 95%+ CSAT, reducing first response time, and de-escalating difficult situations with calm, clear communication. Proficient in Zendesk, Intercom, Salesforce, and ticketing workflows. Strong collaborator who uses customer feedback to help Product and Sales teams improve. Focused on delivering fast, accurate, and human support that drives retention and brand loyalty.
Skills & Expertise
Customer Onboarding Market Research Personal Virtual Assistance Logo Design Visual Tagging & Processing Email, Phone & Chat Support Customer Success Tech Support
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Hourly rate$0.00/hr
LocationNigeria
Member sinceJuly 2026