Joan Zikusooka

I am a reliable and customer-focused professional with over 3 years of experience in customer service, administration, hospitality, and property management. I have extensive experience assisting customers via phone, email, and chat, resolving inquiries, managing bookings, handling complaints, and maintaining accurate records. I communicate professionally, learn new systems quickly, and remain calm under pressure while delivering excellent customer experiences. I have strong English communication skills, fast typing speed, and excellent attention to detail. I am comfortable using Microsoft Office, Google Workspace, and adapting to CRM and ticketing platforms. I have a reliable computer, a stable high-speed internet connection, and a quiet workspace, making me well-equipped for remote work. I am available for full-time or part-time projects, including evenings, weekends, and holidays, and I am committed to providing efficient, friendly, and high-quality support.

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