Lilian Kaguru

Hello! I'm a HIPAA Certified Medical Virtual Assistant with a background in Health Records & Information Management and specialized training in the U.S. healthcare system. I help healthcare providers streamline their daily operations by delivering reliable administrative, clinical, and revenue cycle support. I have completed comprehensive simulation based training in Medical Virtual Assistance and Revenue Cycle Management (RCM), equipping me with practical experience in patient scheduling, insurance verification, prior authorizations, medical billing support, EMR/EHR management, medical documentation, and patient communication. I understand the importance of accuracy, confidentiality, and efficiency when supporting healthcare practices. I am proficient in a variety of healthcare platforms, including Practice Better, Optimantra, Office Ally, CoverMyMeds, Availity, RingCentral and EMR, . My knowledge of healthcare workflows enables me to support providers from patient registration through billing while maintaining compliance with HIPAA standards and protecting sensitive patient information. I can assist with: Medical Virtual Assistance Patient Registration and Intake Appointment Scheduling and Calendar Management Insurance Eligibility Verification Prior Authorization Requests and Follow-up Medical Billing Support and Revenue Cycle Management Electronic Medical Records (EMR/EHR) Management Medical Documentation and Data Entry Patient Communication via Phone, Email, and Patient Portals Medical Records Organization and Retrieval Administrative Support and Email Management My experience in health records management has strengthened my attention to detail, organizational skills, and ability to maintain accurate and confidential patient information. I pride myself on being dependable, proactive, and committed to helping healthcare providers improve workflow efficiency and deliver excellent patient care. Whether you're a private practice, telehealth clinic, medical office, or healthcare organization, I'm ready to provide professional virtual support that saves you time, improves productivity, and enhances the patient experience.

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