Jennifer Mbadugha

Are you spending more time managing emails, customer inquiries, appointments, and CRM updates than growing your business? I help founders, e-commerce, coaches, startups, and service-based businesses stay organized and deliver excellent customer experiences through reliable virtual assistance, customer support, and operations support. Services I provide: • Customer Support (Email, Chat, Phone & Ticket Handling) • CRM Management & Data Entry (HubSpot, Zendesk, Freshdesk, Gorgias) • Shopify Store Support & Order Management • Inbox & Email Management • Calendar Management & Appointment Scheduling • Administrative & Executive Support • Order Tracking & Follow-Ups • Workflow & Operations Coordination • Documentation & Reporting • Data Entry & Organization • Team Onboarding & Internal Communication Setup (Slack, Notion) Results I've delivered: • Increased sales conversion by 21.6% • Improved client retention by 33% • Reduced refund requests by 40% Tools: • CRM & Helpdesk: HubSpot, Zendesk, Freshdesk, Salesforce, Gorgias, Shopify • Project Management: Trello, ClickUp, Asana, Monday • Communication & Productivity: Slack, Google Workspace, Microsoft Office, Zoom, Calendly, Canva, Zapier, Notion I focus on keeping operations organized, customers supported, and business processes running smoothly so you can focus on growth. Send an invite or message to discuss your project.

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