Martin Munyi

I am a dedicated Customer Support and Quality Assurance professional with over four years of experience delivering exceptional customer service in fast-paced contact center environments. Fluent in both English and Swahili, I have extensive experience handling customer inquiries through phone, email, and live chat while consistently meeting service quality and performance targets. Currently, I work as a Quality Assurance Interim at Teleperformance Kenya, where I evaluate customer interactions, provide coaching and feedback, and support continuous improvement initiatives. Previously, I worked as a Customer Support Agent at Majorel Kenya, developing strong problem-solving, communication, and conflict resolution skills. I am passionate about creating positive customer experiences, learning new technologies, and collaborating with teams to achieve outstanding results. I am reliable, adaptable, detail-oriented, and committed to delivering professional, empathetic, and efficient customer support in remote work environments.

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