Antony Njeru

I am a dedicated IT Support and Cybersecurity professional with over 4 years of experience helping businesses maintain secure, reliable, and efficient IT environments. My expertise spans IT support, IT asset management, system administration, cybersecurity, and AI-powered business automation. Throughout my career, I have successfully managed enterprise IT assets, resolved complex technical issues, supported remote users, maintained inventory systems, and improved operational efficiency using industry-standard tools. I am experienced with Microsoft 365, Active Directory, Windows environments, ServiceDesk Plus, Snipe-IT, networking, and endpoint support. Beyond traditional IT support, I specialize in AI Prompt Engineering, creating high-quality prompts for ChatGPT, Claude, and Gemini that improve productivity, customer support, business communication, resume optimization, technical documentation, cybersecurity research, and workflow automation. My cybersecurity knowledge is backed by internationally recognized certifications including: • CompTIA Security+ • Certified Ethical Hacker (CEH) • ISC² Certified in Cybersecurity (CC) What I can help you with ✔ Technical Support (Remote/Desktop Support) ✔ Microsoft 365 Administration ✔ Windows Troubleshooting ✔ IT Asset Management ✔ IT Documentation & SOP Creation ✔ AI Prompt Engineering ✔ Resume & LinkedIn Optimization ✔ Customer Support Automation ✔ Cybersecurity Research ✔ Help Desk & Service Desk Operations ✔ Business Process Documentation ✔ Data Entry & Administrative Support I am known for delivering professional communication, quick problem-solving, attention to detail, and reliable results. Whether you need technical assistance, AI solutions, or business support, I am committed to providing quality work that exceeds expectations. Let's work together to turn your ideas into practical, efficient solutions.

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