Esther Abraham-Okeke

Detail-obsessed Customer Service VA with 4+ years delivering empathetic, accurate, and operationally excellent support across email, chat, DMs, and CRM platforms. Experienced in inbox management, CRM hygiene, SOP creation, AI automation (Make.com, n8n), chatbot building, and company blog management. Currently advancing IT and Customer Support skills at Digital Witch Academy. Proven track record of 95%+ first-contact resolution, 42% email open rates, and zero missed major deadlines across high-volume, remote, multi-time zone environments. Ready to deliver exceptional support to your US-based clients from Day 1.

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