Reinier Villanueva Estrella

Customer support professional with over 15 years of experience delivering exceptional service in customer service, technical support, team leadership, and quality assurance. I have supported U.S.-based customers for leading telecommunications companies, assisting with account setup, customer onboarding, technical troubleshooting, billing inquiries, and issue resolution while consistently meeting quality and performance goals. My background includes evaluating customer interactions, coaching teams to improve service quality, and ensuring compliance with client standards. I am known for being patient, detail-oriented, adaptable, and committed to creating positive customer experiences from the first interaction through ongoing support. I am seeking a remote opportunity where I can leverage my communication, problem-solving, and customer relationship skills to help customers succeed while contributing to a high-performing team. I am a fast learner, comfortable with CRM systems and productivity tools, and thrive in collaborative, customer-focused environments.

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